General
Will you have stock of the items that l have ordered?
We do our best to make sure that we have stock on hand of everything offered on our website.
Despite our best efforts, sometimes we will not be able to deliver certain items you have
ordered. If this happens, we will contact you and advise a way forward.
Can l order online if l do not live in south Africa?
Yes, you can place an order from anywhere in the world. Our standard shipping fee does NOT
apply to orders placed outside South Africa. Cross border transport to be requested separately.
How do l know if my order has been successfully placed or not?
You will receive a confirmation email with your order details when your order has been
successfully placed. This will be sent to the email address specified in your login details. If you
can't find the confirmation email, please check your spam/junk mail folders. Contact us if you
have any queries about your order.
My order has not arrived when l expected it to, what can l do?
Please email us on admin@kforce.co.za , we will find out why your order has not arrived on
time.
How do l cancel an order?
If you would like to cancel an order please email us on admin@kforce.co.za and we will assist
you.
Can l collect my order instead of having it delivered?
You are welcome to collect your order. Please inform us of your decision to collect and we will
arrange it for you.
What is the turn around time if l place an order??
3-5 Working days on products without branding.
Please speak to us directly regarding orders that require customization as the turnaround time
is dependent on approvals of Artwork, Samples and quantities.
Delivery
What areas do you deliver to?
There is free delivery for orders around Johannesburg, from orders amounting from R3500 and
above.
To most areas within South Africa, we use a door-to-door courier service and therefore cannot
deliver to PO Box addresses.
The client agrees that once the client’s goods are handed over to the third-party carrier, the
client agrees and acknowledged that the liability shall therefore transfer to the third party
carrier. The client hereby indemnified Kforce for any loss or damage in this regard and the
Applicant shall have no claim against Kforce once the client’s products are handed over to the
relevant third party carrier.
Payments
Are my Credit Card details safe?
Yes, your credit cards details are safe. We use a third-party credit card facility called PayFast.
PayFast adheres and complies to the Payment Card Industry Data Security Standard ("PCI-DSS")
requirements and maintains such to the best of its abilities in its possession, storage, processing
and/or transmission of cardholder data on behalf of their merchants and customers.
What payment options are available?
We accept all major cards including Visa, Mastercard, you can also pay by EFT (Electronic Funds
Transfer). If you have an account with us your order will be placed on your account.
Unfortunately, we don't accept cash on delivery.
Can l pay in foreign currency with my credit card?
Yes, our payment processor will accept a non-South African credit card. You will automatically
be billed on your credit card statement with the equivalent value in your currency.
Can l pay cash or COD?
No, we are only able to accept credit card or EFT payments on the online store. All EFT
payments need to reflect in our bank account before goods will be released for delivery.
Returns, Exchanges & Refunds
Can l return online purchases?
Yes, if you are unhappy with the product/s received you can return them to us at your own cost.
We will credit or refund you if the products are unused and undamaged. Products purchased
online can be exchanged or returned within 7 days of delivery.
How will l be refunded for items bought online?
If you are entitled to a refund (only unused, undamaged, goods in their original packaging), we
can deposit it directly into your back account. You would need to send a refund request along
with your banking details on a bank letter.
Can l exchange a product if the size or colour is incorrect?
Yes, we are happy to exchange any product for a different size or colour, although this will be at
your own expense. Please contact us to assist.
How do l go about doing an exchange?
On condition that the items are unused, not damaged and unwashed, you can:
1. Take the items to our shop along with a copy of your invoice and exchange the items there.
OR
2. You would need to send the unwanted items back to us at your own cost, including a copy of
your invoice inside the returning parcel. Send the details to us at admin@kforce.co.za to inform
us of what is on its way back to us, how you have sent it and what you would like in return.
When we know an exchange is required, we will quote you on freight for delivering the new
items. Once the returned items have arrived, we will send you a notification, wait for the credit
note to be done and then process the new order once freight payment has reflected
Emroidery & Tape Application
Can l personalise the uniform l am ordering?
Yes, we have a customised embroidery facilities where you can brand your uniform with your
company logo.
How do l request embroidery/taping?
All items requiring branding/ taping are to be requested separately.